Explains how the unending, constantly evolving challenges of business can be better served through an "infinite mindset," sharing inspiring examples of how a shift in perspective can promote stronger, more enduring organizations. "In finite games, like football or chess, the players are known, the rules are fixed, and the endpoint is clear. The winners and losers are easily identified. In infinite games, like business or politics or life itself,...

Demonstrates with a realistic business drama and with animated characters the importance of good listening skills, and the problems associated with being effective listeners. Offers specific techniques to improve listening abilities.

"An essential guidebook for honing business communication skills... Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion-for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals,...